FAQs

FREQUENTLY ASKED QUESTIONS

Where are the face masks made?

We source from reputable manufacturers and suppliers in USA, Canada and China.

What is the material of the face masks?

Please find the material under each description of the product. Most are made of a soft and breathable polyester or polyester/cotton blend. 

2-Layer Face Mask: These are made out of nylon spandex that is cozy and gentle on your face with an anti-microbial outer layer is made of 100% micro knit polyester for printing photo quality artwork.

Premium Designer 7-Layer Face Mask: The 2-layer mask is constructed from a super soft polyester blend that is comfortable and won’t irritate your skin. Each mask comes with a 5-Layer insertable and optional filter consisting of spinning, meltblown and activated carbon cloth offering more layers of protection.

Are the face masks breathable?

Yes, they are designed to put over your nose and mouth and breath from underneath the fabric. The lower number the layers, generally-speaking, the more breathability but the more breathability, the less filtering. We offer 2, 3 and 7 layer face masks some with a nose pinch and others without. We also offer face masks with one-way breathing valves that allow you to exhale but not inhale from the valve. This face mask is ideal for sports or gym enthusiasts. Some of our masks lay flat on the face, while others are curved with the contour of your face. It is recommended to try different styles to find what is the best fit for you. 

Are the face masks returnable and refundable?

No, unfortunately due to the nature of the product, these items cannot be returned and are 100% non-refundable.

How long will shipping take?

Please refer to our shipping page. Because most items are designer and custom print to order, they will take 2-4 weeks. However, if you have any rush or bulk items, we encourage you to contact us at sales@caspermasks.com

Can I use the face mask in a medical environment?

No, these are not medical-grade face masks. They are intended to help keep dust, pollen and other particles out. However, they do meet the CDA's recommendation of wearing a non-medical face covering while indoors and with other members of the public during the COVID-19 pandemic to help stop the spread of the virus.

For more information about the CDC guidelines on face masks click here.

Can I use my own image or logo?

Absolutely. As long as you have rights to the image, we can fully customize our face masks to suit your design style or company needs. We can print in full 4 color dry sublimation printing. Please send your image as follows:

For the 2 layer mask: PDF image as 8.5 inches x 5.7625 inches (safe zone is 7 inches x 4.225 inches)
For the 7 layer mask: JPG image as 1500 pixels x 1100 pixels (noting that about an inch around perimeter may be cut off)

Email this as an attachment to sales@caspermasks.com and we'll be happy to create a free mock-up for you and link so you can order as you need on our Web Site. If you don't have an image but would like one designed, we will be happy to custom design one for you with a design fee.

Could I get a volume discount?

Yes! We encourage you to connect with us at sales@caspermasks.com. We can definitely provide a discount for an order of 50 or more of the same item. Please let us know;

1. What product you are interested in
2. How many items you require
3. Will the items be shipped to one location and where or multiple locations?
4. What date you need the order by

What are the sizes of the face masks?

a) The 2-layer customizable face masks are 8 x 5.25 inches.
b) The youth 3-layer face masks are height is 4.75" to 5.00", Width folded is 4.00" to 4.25", Ear loops peripheral length is 4.00" to 4.25".
c) Youth (6-12 years) 7-layer face mask is 6.7 x 4.3 inches.
d) Adult (13+ years) 7-layers face mask is 8.7 x 6.3 inches.
e) 2-layer black 3 pack small (women) is 6 3/4 x 5 1/8 inches. Earloop 2 1/8"
 f) 2-layer black 3 pack medium (men) is 8 1/4 x 6 3/4 inches. Earloop 2 3/8"
g) Sequin face mask is 8.27 x 4.72 inches

How is my personal information provided being protected?

Please refer to our User Agreement and Privacy Policy page for more information.

How do I care for my face mask?

Your designer face mask has been printed using a dry sublimation printing method. Sublimated fabric require a little bit more care than other printed fabric. The following washing instructions for any garments printed with sublimation will help you out :

1. It's always best to hand wash your face masks but if you choose to use a washing machine, be sure to machine wash cold and inside out to best preserve the print. Wash dark colors separately and tumble dry low.

2. Don’t iron decoration.

3. Make sure you do not dry clean or use bleach.

4. Because of the speciality nature of this garment and the sublimation printing, it is recommended to use a minimum amount of laundry products when caring for this type of garment.

5. Dryer sheets or fabric softeners definitely need to be avoided. At the same time, bleach-free and scent-free detergents are also strongly recommended.